OverviewJennifer Gardner Design is a Seattle-based interior design studio (est. 2007), recognized with multiple Best of Houzz Service awards and featured in The Seattle Times and Seattle Magazine.
Over a multi-year engagement as Creative Director, Britta led the creative infrastructure, brand systems, and digital ecosystem that transformed Jennifer Gardner Design from a boutique service studio into a scalable digital product brand.
OpportunityJennifer's studio had built a reputation guiding clients through complex renovations, but that expertise lived primarily within one-on-one services.
The opportunity was to translate that knowledge into a structured digital program, and to build the brand, systems, and content infrastructure required to launch and sustain it at scale.
Creative Direction & Ongoing Leadership- Served as fractional Creative Director for Jennifer Gardner Design over a multi-year engagement; leading brand, digital, content, marketing, and product direction end-to-end
- Built the entire creative infrastructure from the ground up: visual identity, website, blog, lead magnet pages, UX architecture, SEO strategy, educational framework, and content ecosystem
- Directed brand photoshoots, cross-functional workflows, and contractor teams from concept through delivery across every consumer touchpoint
- Guided ongoing social content strategy including reel concepts, filming angles, and platform-native storytelling direction across Instagram
- Provided real-time creative feedback and direction on video content, editing approach, and visual sequencing to maintain brand consistency across all motion content
- Directed and edited reels supporting brand campaigns and digital product launches
Impact- Architected a content and SEO ecosystem generating 400K+ organic search impressions and a 63.8% engagement rate from search traffic, entirely without paid acquisition
- Built organic lead generation system converting site traffic into an email audience sustaining 65.9% open rates and 31.8% click-through, averaging 2x industry benchmark
- Engineered website, blog, and lead magnet architecture driving 93.7% organic subscriber acquisition with 80% email workflow completion rate
- Translated a service-based studio into a scalable digital product ecosystem with measurable audience trust at every touchpoint, from first search impression to retained subscriber